1. Who we are
Wozena (“we”) provides a white-label platform that lets agencies deploy AI phone agents for their clients. Wozena is a Retell AI product. This policy explains what we collect, why, and the choices you have.
2. Data we process
Account data (name, email, agency details), billing data (processed by Stripe; we do not store card numbers), and call data (recordings, transcripts and metadata) generated by agents you deploy. Call data is processed on your behalf as a data processor.
3. How we use it
To operate the service, bill you, provide support, and improve reliability. We do not sell personal data and do not use call content to train models.
4. Sub-processors
Retell AI (voice infrastructure), Stripe (payments), AWS (hosting). A current list with locations is available in the Trust Center.
5. Retention & deletion
You control retention per client, from 30 days to indefinite. Account deletion removes all data within 30 days. Contact [email protected].
6. Your rights
Depending on your location you may access, correct, export or delete your data, or object to processing. Email [email protected] and we respond within 30 days.